What to Expect During Your First Visit with Thorsen’s-Norquist


Preparing for Your Home Service Appointment

When you schedule your first visit with Thorsen’s-Norquist Plumbing, Rooter Service, Heat & Air, we want you to feel completely comfortable and informed. Here’s what you can expect during your initial professional assessment and service call:

Before Your Appointment

1. Clear access to relevant areas
2. Make a list of concerns or issues
3. Note any unusual sounds, smells, or problems
4. Secure pets in a separate area
5. Have any relevant maintenance records handy

During the Service Call

Our technician will:
– Arrive within the scheduled time window
– Present proper identification
– Perform a thorough system inspection
– Document findings with photos if needed
– Provide clear explanations of issues
– Offer upfront pricing for needed repairs

Types of Services We Handle

– HVAC Systems
* Air conditioning maintenance and repair
* Heating system services
* Air quality solutions
* System replacements

– Plumbing Services
* Drain cleaning
* Pipe repairs
* Water heater services
* Rooter service

After the Service

You’ll receive:
– A detailed report of findings
– Written estimates for any needed repairs
– Maintenance recommendations
– Warranty information for any installed parts
– Tips for preventing future issues

Remember to ask questions during your appointment – our technicians are here to help you understand your home’s systems and make informed decisions about repairs and maintenance.